Privacy Policy — United Arab Emirates
Last updated: September 11, 2026
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Photon Powers Enterprises ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you visit our website or use our solar energy services in the United Arab Emirates. This policy is intended to comply with applicable UAE data protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE PDPL") and, where applicable, any free-zone data protection regulations that govern us.
1. Information We Collect
We may collect the following types of information when you interact with our website or services:
- Contact details: name, phone number, email address, and installation/site address.
- Enquiry information: details you submit through our contact form, quote request, or calculators (such as a solar savings or EMI calculator).
- Technical data: IP address, browser type, device information, and pages visited on our site.
- Communication records: messages exchanged with our team via phone, email, or WhatsApp.
- Identification details that may be required for regulatory, billing, or utility-connection purposes (such as Emirates ID number, where legally required for a specific service).
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide solar consultation or quotes.
- Schedule site surveys, installation, and after-sales support.
- Improve our website, services, and customer experience.
- Send updates about your project, offers, or relevant service information.
- Comply with legal, licensing, and regulatory obligations applicable in the UAE.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your Rights & Choices
Subject to applicable UAE data protection law, you have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct or update inaccurate information.
- Request deletion of your information, subject to legal requirements.
- Withdraw previously given consent to processing, where consent is the basis for that processing.
- Object to or restrict certain processing, including for direct marketing.
- Opt out of promotional communications at any time.
- Lodge a complaint with the UAE Data Office or the relevant free-zone data protection authority, if you believe your rights have been infringed.
To exercise any of these rights, please contact us using the details below.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including any warranty, legal, accounting, or reporting requirements related to your solar installation, after which it is securely deleted or anonymized.
8. Cross-Border Data Transfers
Where we transfer your personal information outside the UAE (for example, to a service provider or hosting partner located in another country), we take steps to ensure it continues to receive an appropriate level of protection consistent with UAE data protection requirements.
9. Children's Privacy
Our website and services are not directed at children under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out to us:
Photon Powers Enterprises
📍 M-1, Al Jazeera Tower, Khalidiya, Abu Dhabi, UAE